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Exchanges and returns
In case of returning goods via courier service, delivery fee is required. Acceptance of the goods is carried out in a complete set with all elements of the package. Otherwise, the goods cannot be returned.
RETURN POLICY
You may return or exchange items within 14 days of purchase.
Goods of proper quality can be returned only if they retain their trade dress and consumer properties and have not been used. Goods with traces of wear and tear, physical damage and traces of installation (shortened chain, cut wires, etc.) cannot be exchanged or returned. If the defective item is returned, we will bear the costs of return shipping or shipment. If you wish to exchange items of proper quality, you will be responsible for the shipping costs. All items are covered by a 1 year warranty. Please note that all cases of return/exchange must be agreed upon with the manager in advance.
RETURN REQUEST PROCESS
Refunds are made in the same way that they were made.
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